Troubleshooting

Quick reference for the most common issues and where to fix them.

Find your symptom below, try the first checks, then follow the link for the full workflow.

Problem	First things to check	Where to look
Robot shows offline	Power and network connectivity; the agent service is running; the robot was enrolled successfully.	Health Monitoring, Robot Monitoring
Enrollment fails	The bootstrap token is valid and unused (tokens are single-use and expire); the robot can reach the cloud; the install steps completed.	Enrollment, Installation
No video in teleop	The robot is online; a camera is configured and detected; you started a session recently (teleop tokens are short-lived — reopen the session).	Teleoperation Setup, Video Streaming, Cameras
Mission won't dispatch	The target robot is online and accepting missions; it has the required capabilities; mission prerequisites (battery/fuel/GPS) are met.	Dispatch a Mission, Mission Runs
Permission denied / can't see a fleet	Your organization and fleet roles; whether the fleet was shared with your org and whether that share has expired.	Roles and Permissions, Fleet Access
A command didn't take effect	Whether the action was rejected or timed out; review the recorded action.	Auditing, Alerts Inbox

Still stuck?

If these checks don't resolve the problem, see Getting Help for how to reach support and what information to include.

A reference of product-specific status indicators and error messages and their meanings is coming soon.