Support and SLA
How to reach support and the service levels you can expect.
Support channels
| Channel | For | Availability |
|---|---|---|
| Documentation | Self-service answers | Always available |
| Email: [email protected] | Questions, issues, and integration help | Available on all plans; hours are defined per plan |
When emailing support, include the details listed in Getting Help so we can respond quickly.
Support tiers
All plans include documentation and email support. Direct onboarding assistance for robot integration and platform setup is included in every pilot program. Production and Enterprise agreements can add defined response-time targets and service-level commitments. To find the right fit, contact [email protected].
Service-level targets (SLA)
Availability and response-time targets by severity are available with production and Enterprise plans and are shared with your quote or agreement. Contact [email protected] for the targets that apply to your deployment.
Scope and exclusions
The scope and exclusions for service-level commitments are defined per plan and shared during a pilot or quote; contact [email protected].
How to report an issue
When contacting support, include the details listed in Getting Help so we can respond quickly.