Getting Help
How to find answers and reach support when you need it.
Start with the docs
Most questions are answered in the documentation:
- Troubleshooting — common problems and quick fixes.
- Getting Started — setup and first steps.
- FAQ — frequently asked questions.
Contact support
Email [email protected] and we'll help you out. Include the details below so we can resolve your issue quickly.
For response times and service commitments, see Support and SLA.
What to include when reporting an issue
To help us resolve your issue quickly, include as much of the following as you can:
- What happened and what you expected instead.
- When it happened (date and time, with time zone).
- Where — the organization, fleet, and robot involved (names or IDs).
- Steps to reproduce the problem.
- Any message or status you saw (exact wording or a screenshot).
- Scope — whether it affects one robot, one fleet, or everything.
Please do not include passwords, tokens, certificates, or other secrets in a support request.